Terms & Conditions
These terms govern your use of urbanlayerstore.in and any purchase you make from Urban Layer.
By placing an order or using the site, you agree to these terms.
Last updated:June 2026
About Urban Layer
Urban Layer is a 3D printing studio based in India. Every product we sell is designed and printed in-house. Nothing ships from a warehouse – your piece is made after you order it.
Orders
How a contract is formed
Placing an order is an offer to buy. A contract is formed only when we send you an order confirmation email. Until that point, we reserve the right to decline any order – for example, if a product is no longer available, if we identify an error in pricing or product information, or if we are unable to fulfil your request for any other reason.
Order accuracy
You are responsible for the accuracy of the information you submit at checkout – delivery address, selected variants, and any personalisation details (name, number, etc.). We cannot be held responsible for errors in details you provide.
Cancellations
Standard orders may be cancelled within 2 hours of placement by contacting us at contact@urbanlayerstore.in. After printing has begun, cancellation is not possible. Custom and personalised orders cannot be cancelled once confirmed.
Pricing & Payment
All prices are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. Prices may change without notice, but the price at the time of your order confirmation is the price you pay.
Payment is processed at checkout through our payment gateway partner. We do not store your card or payment details. Your payment is subject to the terms of your card issuer and our payment partner.
Custom & Personalised Orders
Orders with custom text (such as name and number on jersey keychains) are made specifically for you and cannot be returned, exchanged, or cancelled once printing has begun.
You are solely responsible for the accuracy of any personalisation details – spelling, numbers, special characters. Please review carefully before placing your order. We print exactly what you submit.
Our Products: Natural Variation
3D printing is a process, not a press run. Minor surface texture, slight colour variation between prints, and fine layer lines are inherent to the medium — not defects. Product photographs on the site show representative pieces; your item will be very close but may not be identical.
Significant defects, damage in transit, or wrong items are a different matter entirely — see our Shipping & Returns page.
Intellectual Property
All original designs created by Urban Layer — including product shapes, surface patterns, and decorative elements — are our intellectual property. You may not reproduce, resell, or distribute them without written permission.
Fandom and sports-themed products – items referencing sports teams, leagues, players, or cultural properties are unofficial fan creations. Urban Layer is not affiliated with, endorsed by, or licensed by any team, league, player, or rights holder. These products are sold as fan art and collectibles.
Shipping & Delivery
Shipping timelines, carriers, and policies are set out on our Shipping & Returns page, which forms part of these terms.
Returns & Refunds
Our return and refund policy is set out on our Shipping & Returns page, which forms part of these terms.
Limitation of Liability
To the fullest extent permitted by applicable law, Urban Layer’s liability in connection with any order is limited to the amount you paid for that order. We are not liable for indirect, incidental, or consequential losses.
Nothing in these terms limits your statutory rights as a consumer under the Consumer Protection Act, 2019.
Governing Law & Disputes
These terms are governed by the laws of India. Any dispute arising from these terms or from a purchase shall be subject to the exclusive jurisdiction of courts in Bangalore, Karnataka.
Before initiating any legal action, please contact our Grievance Officer. Most issues can be resolved quickly and directly.
Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, the details of our Grievance Officer are:
Name: Anmol Mehrotra
Designation: Founder, Urban Layer
Email: contact@urbanlayerstore.in
Response time: Acknowledged within 72 hours, resolved within 30 days.
To raise a grievance, email the above address with the subject line “Grievance” and include your order number.
Changes to These Terms
We may update these terms from time to time. The “Last updated” date at the top of this page will reflect any changes. Continued use of the site after changes are posted constitutes acceptance of the updated terms.